Local MalContent
The Ghost Freeway
My first company, Vindigo, is still best known for its mobile city guide. (We released almost twenty other applications, some of which made far more money, but like actors companies get typecast.) Consequently a lot of people ask my advice about how to deliver local content online as well as on mobile phones. I tell them all the same thing: it doesn't matter how good your UI is or how many great ideas you have, the biggest problem in local content is the data. There are no reliable sources of local content. I was reminded of this at least four times in the last two months.
1) A breakfast meeting at BOCA in San Francisco. My friend Steve sends me a link to a site I'd never heard of, Ovahere. I double-checked with Yelp. BOCA has closed down. No problem, we reschedule.
2) A lunch meeting at the Penn Club in the New York. I check Yelp again, which sends me here. No sign of any business called the Penn Club. Silly me, I should have looked for the Penn Club of New York. This time I am thirty minutes late for my meeting.
3) We are staying in Hayes Valley in San Francisco. Our rental car has a Garmin navigation system. But the system doesn't know that a large section of the Central Freeway was demolished four years ago and that there is a celebrated new Boulevard in Hayes Valley that leads directly to 101. As we enter the freeway, a robotic female voice keeps telling me to do a U-turn.
4) To get another perspective on our new home town, I fire up Google Earth. But though Google seems to have up to date images of sensitive military installations all over the world, here in San Francisco the Hayes Valley section of the Central Freeway is still standing, and still filled with cars.
Believe me, I understand the problems that these companies face. For example, restaurant chains like McDonald's or Subway may open a new branch somewhere in America every few days. (At its peak rate of growth, McDs was opening a new branch somewhere in the world every five hours.) The yellow pages data that most web sites ultimately rely on is updated once a year.
My point is, don't tell me that you have a great idea for how to deliver local content online or on the phone. Tell me how you are going to fix the data.


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